Professional Monitoring Solutions
Our service designed for Professional Monitoring Programs
Our primary goal is the success of our professional monitoring program clients and their individual participants – this foundational principle guides everything we do.
We start with the premise that innovative technology, a teamwork approach, and high integrity will yield superior service for our clients, our employees, and our stakeholders. Central to this theme are the Success Mangers of each program.
RecoveryTrek doesn’t employ Account Managers. Our customers are more than accounts – they are partners and therefore deserve someone to act as their advocate and provide them with all the tools RecoveryTrek provides in order to run a successful program. Our Success Manager Advocates are dedicated to our program partners and are available directly, with no call centers to navigate through and no computers to talk to.
If your Professional Monitoring program has recently partnered with RecoveryTrek to assist with your treatment monitoring, you will need to enroll online and provide some basic information.
You should have received a “New Participant Portal Account” email that contained your username and temporary password. Note that these temporary passwords expire after 24 hours.
If you have accessed the email after this period please send a request to have a new temporary password generated.
* If you have not received a “New Participant Portal Account” email then use the contact form below or send an email to us to request one. Please be sure to provide us with your Full Name and Email Address. The Subject Line should be: "Enrollment - (YOUR PROGRAM NAME)". Please include your case ID# if applicable.
IMPORTANT: YOU WILL RECEIVE YOUR ENROLLMENT
EMAIL AND INSTRUCTIONS WITHIN 24 HOURS.
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